When re-certifying for your Medical Marijuana Card, it is very important that you do the following ONLY IF YOUR ADDRESS on your PA ID has been changed. If you moved and didn't do an address update form on the PENNDOT website, your renewed card will be mailed to your OLD address.
If you need to make a change then follow these instructions:
Step 1 – log back into your state account through the department of heath. LINK BELOW:
https://padohmmp.custhelp.com/app/login
Step 2 - Once you log in, go over to the “PROFILE SETTINGS” tab you can make changes to your address, email address or phone number and then click SAVE
NOTE: YOUR PA STATE ID/DRIVER'S LICENSING WILL NOT WORK IF IT IS EXPIRED OR DUE FOR RENEWAL WITHIN THE NEXT 3 MONTHS. YOU MUST RENEW YOUR ID THROUGH PENN DOT BEFORE I CAN PROCESS YOUR RECERTIFICATION.
IF YOU HAVE ISSUES WITH THE STATE WEBSITE, EMAIL THEM pammpsupport@mjfreeway.com.
Step 3: You will need to complete this for the new year by clicking here: CONSENT FOR TREATMENT FORM
Step 4: Contact Dr. Urick to set up a phone/telemed recertification (due to COVID-19) CONTACT US-
If you DO NOT remember your username and password, visit the weblink above and click “FORGOT USERNAME/PASSWORD”.
If you enter your password incorrectly more than THREE TIMES, you will be LOCKED OUT.
YOU WILL NEED TO EMAIL THE STATE: pammpsupport@mjfreeway.com and in the email subject write "Please Unlock my account" and in the email give your name, phone number, address so that they can unlock your account. THERE IS NO OTHER WAY TO UNLOCK THE ACCOUNT. DR. URICK CANNOT UNLOCK YOUR ACCOUNT
Step 3 - Click on "Make Payment" tab at the top of the screen. You have to pay the state the $25 or $50 and can do so 30 days before your card expires.
If you need to make a change then follow these instructions:
Step 1 – log back into your state account through the department of heath. LINK BELOW:
https://padohmmp.custhelp.com/app/login
Step 2 - Once you log in, go over to the “PROFILE SETTINGS” tab you can make changes to your address, email address or phone number and then click SAVE
NOTE: YOUR PA STATE ID/DRIVER'S LICENSING WILL NOT WORK IF IT IS EXPIRED OR DUE FOR RENEWAL WITHIN THE NEXT 3 MONTHS. YOU MUST RENEW YOUR ID THROUGH PENN DOT BEFORE I CAN PROCESS YOUR RECERTIFICATION.
IF YOU HAVE ISSUES WITH THE STATE WEBSITE, EMAIL THEM pammpsupport@mjfreeway.com.
Step 3: You will need to complete this for the new year by clicking here: CONSENT FOR TREATMENT FORM
Step 4: Contact Dr. Urick to set up a phone/telemed recertification (due to COVID-19) CONTACT US-
If you DO NOT remember your username and password, visit the weblink above and click “FORGOT USERNAME/PASSWORD”.
If you enter your password incorrectly more than THREE TIMES, you will be LOCKED OUT.
YOU WILL NEED TO EMAIL THE STATE: pammpsupport@mjfreeway.com and in the email subject write "Please Unlock my account" and in the email give your name, phone number, address so that they can unlock your account. THERE IS NO OTHER WAY TO UNLOCK THE ACCOUNT. DR. URICK CANNOT UNLOCK YOUR ACCOUNT
Step 3 - Click on "Make Payment" tab at the top of the screen. You have to pay the state the $25 or $50 and can do so 30 days before your card expires.
